Privacy Policy

Last updated: 5 July 2026

This Privacy Policy (“Policy”) explains how Yuki Sleep (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website (“Website”) or purchase products through it (“Products”).

By using this Website, you agree to the practices described in this Policy. We may update this Policy from time to time by posting a revised version on this page. Please review it periodically to stay informed of any changes.

1. Who we are

References to “we,” “us,” or “our” refer to Yuki Sleep, the party responsible for determining how your personal information is used. Questions about this Policy? Email support@yukisleep.com.

2. Who this Policy covers

This Policy applies to personal information belonging to (“you,” “your”):

  • Visitors — individuals who browse our Website.
  • Customers — individuals who purchase, request, or receive Products.
  • Contacts — individuals who reach out via the Website, email, or other channels.

3. Information we collect

From Visitors:

  • IP address or unique device identifiers*

From Customers:

  • Full name*
  • Email address*
  • Billing address*
  • Shipping address*
  • Payment information*
  • Phone number
  • Account username and password (if you create an account)

From Contacts:

  • Full name*
  • Email address*
  • Any additional information you voluntarily provide

* Required. If you choose not to provide required information, we may be unable to give you access to the Website, deliver Products, or respond to enquiries.

4. How we use your information

  • Process and deliver your orders;
  • Manage accounts and process payments;
  • Analyse Website usage and collect performance statistics;
  • Personalise your Website experience;
  • Improve our Website and Products based on feedback and behaviour;
  • Provide customer support;
  • Send non-marketing communications, such as order confirmations;
  • Ensure security and integrity, and prevent fraud;
  • Comply with legal obligations or lawful requests;
  • Send direct marketing, only with your consent.

We will not use your personal information for unrelated purposes unless you give explicit consent, the purpose is directly related to the original reason for collection, or it is permitted or required by law.

5. Sharing your information

We may share personal information with:

  • Our staff, on a need-to-know basis;
  • Shopify Inc. (our website and e-commerce platform);
  • PayPal and other payment processors;
  • Shipping and logistics partners;
  • Trusted service providers, including IT and software vendors, data analytics providers, and cloud services;
  • Legal, financial, or accounting advisors;
  • Government authorities, when legally required;
  • Parties involved in a merger, acquisition, or asset sale.

When you pay through a payment processor, you enter a direct agreement with that processor. Please review their privacy policies separately.

6. Cookies

Our use of cookies is described in our Cookie Policy, which forms part of this Privacy Policy. We use cookies to keep the Website working, remember your preferences, analyse performance, and personalise content. You can disable cookies in your browser settings, though this may affect how the Website works.

7. Data retention

We keep personal information only for as long as needed to fulfil the purposes for which it was collected. After that, it is deleted unless we are required to retain it by law or for a legitimate business need.

8. Your rights

Depending on applicable law, you may have the right to request a copy of your personal information, ask us to correct inaccurate information, or ask us to delete it. To make a request, email support@yukisleep.com. We may need to verify your identity before acting on a request.

9. Direct marketing

We use your name and email address for direct marketing — promotions, product updates, and announcements — only with your consent. You can opt out at any time by clicking “unsubscribe” in any marketing email or by contacting us directly.

Need help?

Email us at support@yukisleep.com.
Support hours: Monday–Friday, 9:00–17:00 CET.
We reply within one business day.