YUKI
Shipping Policy
Quiet by design. The detail behind the bedding — how it's made, how to care for it, and how to reach us.
Last updated: 31 July 2026
We prepare and ship your order carefully, so it arrives ready for its first night. Here's everything you need to know about where we ship, how long it takes, and what it costs.
Where we ship
We ship to the United States, United Kingdom, Canada, Australia, and New Zealand. If your country isn't available at checkout, email support@yukisleep.com and we'll do our best to help.
Shipping costs
Shipping is free on every order. No minimum, no surprises at checkout.
Delivery time
Total delivery time is 6-11 business days, made up of:
- Processing: 1-3 business days to prepare, pack, and dispatch your order;
- Shipping: 5-8 business days for the carrier to deliver after dispatch.
Orders placed before 22:00 CET begin processing the next business day. Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and may vary due to customs, carrier issues, weather, or busy seasonal periods.
Taxes and import duties
For US orders, any applicable sales tax is shown at checkout, so the total you see at checkout is the total you pay. For orders to the UK, Canada, Australia, and New Zealand, we ship with duties taken care of; you will not be asked to pay import charges at your door.
Tracking your order
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your parcel to your door. If your order contains multiple items, they may arrive in separate parcels, each with its own tracking link.
Changed your mind or made a mistake?
You can change or cancel your order, including the shipping address, within 24 hours of placing it. Email support@yukisleep.com with your order number as soon as possible. After that, your order is in processing; once it arrives, our Return & Refund Policy has you covered.
If your order hasn't arrived
If your order hasn't arrived within the expected window, email support@yukisleep.com and we'll look into it. If tracking shows "delivered" but you don't have your parcel, please first check:
- With your neighbours;
- Your mailbox or parcel locker;
- Your local carrier's pick-up point.
While we are not responsible for parcels lost or stolen after confirmed delivery, we will always help you resolve the issue with the carrier.
Need help?
More answers in our FAQ, or email us at support@yukisleep.com or via our Contact page.
Support hours: Monday to Friday, 9:00-17:00 CET.
We reply within one business day.
Questions
A few things to know.
Orders placed before 4pm ship the same business day. Delivery takes 2–4 business days, free on every order. Everything arrives plastic-free — a paper box and a cotton bag.
Sleep on it for 30 nights. If it doesn't sleep cooler and calmer than the plastic you had, send it back — free returns, full refund. Washed bedding included.
Machine wash cool on a gentle cycle and skip the softener — lyocell softens on its own, wash after wash. Line dry or tumble low. No ironing needed.
A silk-soft fibre spun from FSC-certified eucalyptus in a closed loop that recovers about 99% of its solvent. It wicks roughly 50% more moisture than cotton, so it sleeps cool and dry. OEKO-TEX® 100 certified, plastic-free to the packaging.
YUKI — Contact
Still need a hand?
Message us and a real person replies within 24 hours, Mon–Fri.