Return & Refund Policy

Last updated: 31 July 2026

Bedding is personal, and the only real test is a night's sleep. If something isn't right, we'll make it right, quickly and fairly. This policy applies to all orders placed at yukisleep.com and works together with our Terms & Conditions and Shipping Policy.

Before you dispute a charge

If there's any issue with your order, please contact support@yukisleep.com first. We reply within one business day and resolve almost every case with a refund, replacement, or reshipment. Opening a chargeback before contacting us only slows things down for everyone.

30-day returns

You can return your order within 30 days of delivery, no reason needed. To qualify for a refund:

• Items must be unused, unwashed, and in original condition;
• Original packaging must be included;
• The return must be shipped with a tracked method, started via support@yukisleep.com.

For hygiene reasons, bedding that has been slept in or laundered cannot be returned, unless it is faulty (see below). Return shipping for a standard return is paid by you.

How to start a return

1. Email support@yukisleep.com with your order number within 30 days of delivery.
2. We'll send you the correct return address and instructions. Please don't ship anything back before you receive these, as unannounced returns can't always be matched to your order.
3. Ship the item using a tracked method and share the tracking number with us. We're not responsible for return parcels lost in transit without tracking.
4. We confirm receipt and inspect the item.
5. Approved refunds are processed within 14 business days.

Damaged, defective, or incorrect items

Report any damage, defect, or incorrect item to support@yukisleep.com within 14 days of delivery, including your order number and clear photos. Once we verify the issue, we'll offer a free replacement or a full refund. In these cases any return shipping is on us, and hygiene conditions above don't apply: a faulty item can always be returned.

Refunds

Approved refunds go back to your original payment method within 14 business days of us receiving and inspecting your return. Your bank or card provider may need a few extra days to post the amount. We may decline or reduce a refund for items returned used or washed (unless faulty), incomplete, damaged after delivery, or without original packaging; if that happens, we'll always contact you first.

Prefer something else?

We don't offer direct exchanges. If you'd like a different size or colour, return your original order within 30 days and place a new order for the item you want. Our FAQ has a size chart guide to help you choose right the first time.

Your statutory rights

Nothing in this policy limits your statutory rights as a consumer, including the 14-day cancellation right for consumers in the United Kingdom and the consumer guarantees that apply under the laws of Australia, New Zealand, Canada, and the United States. Our 30-day return policy applies in addition to, and never instead of, those rights. See our Terms & Conditions for details.

Need help?

Email us at support@yukisleep.com or use our Contact page.
Support hours: Monday to Friday, 9:00-17:00 CET.
We reply within one business day.